Step into the IT Operations Supervisor position at MDA Space, overseeing essential support teams in Quebec. This role ensures reliable IT service delivery with a focus on customer satisfaction. As a Supervisor, you will lead Tier 1 and Tier 2 operations, implementing practical solutions and driving continuous improvements.

Your leadership will enhance the user experience, facilitate stakeholder communication, and support team growth. You will also play a key role in employee engagement and development. Key Responsibilities:
Supervise Tier 1 and Tier 2 IT support teams effectively
Create and manage user-focused support documentation
Oversee project management and report on timelines
Facilitate continuous service improvements through user feedback
Coordinate with IT teams to optimize service delivery Requirements:
Degree or diploma in Information Technology
7+ years in IT operations management
3+ years in a supervisory capacity
Excellent leadership and communication skills
Bilingualism and ITIL certifications are assets Lead MDA Space's commitment to high-quality IT services while supporting team development across diverse locations.

📌 Mda Space It Operations Supervisor Role Quebec City
🏢 Macdonald, Dettwiler And Associates
📍 Quebec City