Title: Team Manager, Video Exception Processing (12 Month Contract) Department: Customer OperationsLocation: 6200 Steeles Ave West, WoodbridgeTotal Potential Compensation: $70,000 - $75,000Position Summary:As an enthusiastic hands-on Team Manager, Video Exception Processing (VEP), your primary focus will be lead, coach and supervise our VEP Operators within the VEP department. This position will report directly to the Manager, Customer Operations.Primary Responsibilities:Ensure Video Exception Processing standards, SLA's and Productions objectives are met through coaching, mentoring and day-to-day development and recognition of assigned team members.Conduct regular team meetings to review personal strengths and weaknesses and assist team members with their career path options.Overseeing employee performance management including investigations, discipline and recruitment and staff development.Manage attendance, and timesheets, departmental goals and objectives, team performance and liaise with Human Resources.Responsible for the knowledge

📌 Team Manager, Video Exception Processing - $70,000 - $75,000 A Year (Vaughan)
🏢 407 ETR
📍 Vaughan