Automotive Service Appointment Coordinator This role is responsible for providing exceptional customer experience. Handling inbound and outbound service department calls and coordinating with the service department team members.
Responsibilities include: Handle all incoming service calls and emails for service appointments
Advise and promote recommended scheduled maintenance
Answer customer inquiries, concerns, and provide assistance where needed
Input and maintain vehicle/customer information in the computer system
Complete outbound reminder calls and emails to schedule appointments
Qualifications & Skills: Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles and therefore demonstrate a commitment to delivering unparalleled customer service.
Education: High school diploma or equivalent.
Experience: Past work in customer service, reception, or office administration.
Tech Skills: Good computer skills and comfort using scheduling tools or CRM software.
Communication: Explicit and polite speaking and writing skills.
Organization: Strong attention to detail and ability to handle a busy daily schedule

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📌 Automotive Service Appointment Coordinator (Ontario)
🏢 Employment North
📍 Ontario