Deliver top-notch technical support at Vancouver Public Library as an IT Support Technician. Provide problem-solving assistance for hardware, software, and telecommunications services in a team-oriented environment.

The Vancouver Public

Library seeks an Information Technology Assistant for its IT Help Centre in Vancouver, BC. This in-person role focuses on supporting staff with technical issues, including computer applications and telecommunications tools. You will perform troubleshooting and provide in-person assistance while exercising independent judgment and adhering to established guidelines. Key Responsibilities:
Serve as the initial point of contact for IT support requests
Troubleshoot software and hardware issues with analytics




Provide guidance for network communication equipment
Assist with desktop and laptop lifecycle support
Maintain skilled customer service during interactions Requirements:
Certificate in computer sciences or related field
Minimum 6 months of IT support or library experience
Familiarity with library systems and relevant technologies
Experience in a public service setting is an asset
Valid driver’s license for British Columbia Utilize your IT expertise to enhance Vancouver Public Library’s technical capabilities for staff and patrons.

📌 It Support Technician Vancouver Public Library
🏢 City of Vancouver
📍 Vancouver