Fairmont Château Laurier seeks a Bilingual Guest Services Agent in Ottawa to ensure excellent guest experiences in both English and French. Engage with guests, manage check-ins, and support hotel operations with a robust focus on service.

In this role, you will be responsible for providing outstanding service, registering and checking guests in and out, and assisting with tour check-ins. You will be part of the hotel’s crisis team and assist leadership in daily tasks while maintaining service excellence and following safety policies.

Key Responsibilities:
• Provide high-quality service to internal and external guests
• Register and checkout hotel guests effectively
• Support guest tours and crisis team activities
• Generate reports for hotel departments as necessary
• Maintain a positive attitude while working under pressure

Requirements:
• Fluent in both English and French
• Previous Front Desk Agent experience required
• Excellent cash handling and computer skills
• Must type at least 40 words per minute
• Strong attention to detail and good decision-making

Enhance your career at Fairmont Château Laurier while making a difference in guest services.
#J-18808-Ljbffr

📌 Guest Services Agent - Bilingual Skills Needed (Quebec City)
🏢 Fairmont Hotels and Resorts
📍 Quebec City