Hollyer House, 3865 Richmond Road, Nepean, Ontario, Canada

Job Description
Posted Monday, July 27, 2026 at 4:00 a.m. | Expires Wednesday, August 12, 2026 at 3:59 a.m.

The Western Ottawa Community Resource Centre (WOCRC) is a community-based, not-for-profit organization dedicated to promoting health, wellness, safety, and inclusion across far west Ottawa. Since 1986, WOCRC has supported individuals and families through a wide range of community, social, and health services designed to strengthen and empower the communities we serve.

Our programs support children, youth, families, newcomers, seniors, and individuals experiencing crisis or social isolation through counselling, housing and violence against women services, community development initiatives, health promotion, and family support programming.

At WOCRC, we are committed to fostering healthy, inclusive, vibrant, and resilient communities where individuals feel supported, connected, and empowered to thrive.

POSITION SUMMARY:

The Program Assistant, Community Support, will work closely with the Community Support Service Coordinators to provide a community and volunteer-based approach to service delivery to older adults and adults with physical disabilities.

This is a temporary full time role at 35 hours a week, starting mid August 2026 to February 2027 with the possibility of extension.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Administrative and program delivery of Meals on Wheels, Transportation, Diners Club, Foot Care, Social and Congurate Dining, Service Coordination, Enhanced Support Coordination, Service Arrangement, Visiting Social/Safety services and Virtual Programing

Telephone triage requests and forward to appropriate internal staff members

Book intake appointments for Service Coordinators through Care Dove

Receive requests for service from clients and work with program partners to process service requests by telephone, online booking or in person

Support and consult with team members to ensure that services and supports are delivered and maintained meeting the individual needs of the older adult / adult with disabilities as identified in their Service /Care Plan

Collaborate with program partners to ensure consistent delivery of services

Preparing weekly route sheets for food suppliers and volunteers/ paid drivers for meals delivery;

Matching/scheduling of volunteers and paid drivers for transportation, meals on wheels, foot care, and visiting social/safety

Consult with Volunteer and Student Services Coordinator to identify volunteer needs, challenges, performance and recognition

Ongoing review, update and development of Volunteer Job Descriptions

Orienting new volunteers and paid drivers for service delivery

Provide support and supervision for volunteers and staff to ensure the necessary skills and information to perform the duties of their position

Completing yearly performance appraisals with volunteers

Preparation for weekly/ monthly congregate dining and social activities ( ordering meals, booking entertainment,



guest speakers)

Recording weekly statistics for all programs;

Documenting client contact in CIMS

Arranging payment of monthly invoices to suppliers;

Invoicing clients on a monthly basis;

Maintain equipment and supplies for programs and ensure regular updates and maintenance is completed

Advocacy

Support and promote advocacy skills of community members and assume an advocate role as required

Support and advocate on behalf of clients and their families in obtaining services through other social and/or health providers

Actively participate in committees regarding services available, gaps in services and issues affecting clients and their families

Community Education

Participating as a community support team member at internal and external meetings; including local and/or regional service related committees/work groups/networks

Promote awareness of issues affecting older and persons with disabilities amongst colleagues and community members

Develop community strategies to increase awareness of issues affecting members of our communities served

Participate as a staff member in internal and external meetings, public relations events, fundraising events and media contacts as requested

Responding to community requests for information

Presentation to community groups as requested

Engage in outreach activities to heighten public awareness of the Centre and its services, focusing on rural transportation

Promote CSS Services through development of internal and external promotional material

Collaborate with Corporate Service for internal and external publication of promotional material

Coordination of service and policy

Participate as a Community Support team member at internal and external meetings

Take a leadership role and/or participate in advocacy and coordination committees of social and health services on a local level, particularly related to issues affecting seniors and persons with physical disabilities

Design, maintain and implement appropriate procedures for effective service delivery

Adopting and promoting a participatory style of planning and problem solving

Provide coverage for team members as required

Facilitate programming and support groups as required

Advocacy for coordinated planning of services

Establishing and maintaining links with community groups and agencies to facilitate referrals and positive working relationships

Training and Development

Participate and contribute to the recognition of volunteers associated with Community Support services

Provide staff development training to colleagues on areas of expertise





Providing training and support to students, volunteers and team members as required

Provide training to community groups as necessary

Provide opportunities for students and volunteers to practice skills and participate in the delivery of Community Support services

Ensure evaluation of service

Prepare and maintain client and information files

Prepare and maintain all necessary documentation and statistics related to responsibilities and duties on a monthly, quarterly and annual basis

Participate and contribute to the Centre’s evaluation

Participate and contribute to all CSS evaluations

Be accountable for payments, billings, petty cash and/or other financial record-keeping related to the provision of services and client fees associated with the services

Qualifications Education & Experience

SSW, DSW with training in Gerontology, Community Support or equivalent in education and training

Minimum two years experience in social and health services working with older adults and/or adults with disabilities

Experience working with and managing volunteers considered an asset

Knowledge of local communities served

Knowledge of and commitment to working within a community based, strength based model

Public speaking and public education skills an asset

Strong organizational and communication skills

Experience in program development, delivery and evaluation

Valid drivers license, access to a vehicle, adequate insurance coverage

Ability to communicate fluently in English, spoken and written

Ability to communicate in French, an asset

Ability to communicate in other languages reflective of populations served is an asset

Microsoft Office Suite of Products – Intermediate

Data Base

Our Commitment to Equity, Diversity & Inclusion
The Western Ottawa Community Resource Centre (WOCRC) is committed to fostering an inclusive, accessible, and equitable workplace where all individuals are treated with dignity and respect. We value diversity and are dedicated to building a workforce that reflects the communities we serve.

WOCRC welcomes applications from individuals of all backgrounds, identities, and lived experiences, including but not limited to women, Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, newcomers, and individuals from diverse cultural and socio-economic backgrounds.

We are committed to providing accommodation throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources via email at [email protected] .

We thank all applicants for their interest. However, due to the volume of applications received, only those selected for interview will be contacted.

This role represents an existing vacancy.

Hollyer House, 3865 Richmond Road, Nepean, Ontario, Canada

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