Elevate customer relations at Oldcastle Infrastructure as a Customer Experience Specialist in Langley, BC. Handle inquiries, provide solutions, and manage orders amidst a dynamic hybrid work setting.

In this entry-level role requiring two years of experience, your main responsibilities involve responding to customer inquiries, providing order status updates, and maintaining effective communication. You'll be engaging with customers directly while coordinating with various departments including sales and engineering to ensure excellence in service delivery.

Key Responsibilities:
• Process and support customer orders and inquiries
• Answer calls and respond to email queries promptly
• Inform customers about their order status and changes




• Create cases in NetSuite for issue resolution
• Collaborate with transportation, planning, and engineering teams

Requirements:
• 2+ years in customer service within an office
• Experience in logistics or manufacturing preferred
• Strong oral and written communication skills
• Proficient with Excel and detail-oriented
• Ability to adapt in a fast-paced environment

Bring your customer service expertise to enhance relationships at Oldcastle Infrastructure in an innovative setting.
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📌 Customer Experience Specialist in Langley (British Columbia)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 British Columbia