Team up with the Best People and the Best products!!

Are you a problem solver with exceptional customer service? Do you want to be part of a company with decades of experience serving agricultural and commercial equipment clients all over Alberta? Join our team as a Service Advisor to take your career to the next step and showcase your skills in this fast-paced workplace.

THE COMPANY:
Horizon Ag & Turf was established in 2024 as Agland and Martin Deerline merged operations. While the name is different, you can expect the same faces to greet you, quality equipment, timely service solutions and parts reliability when you walk into our dealership locations. We are a family-owned and operated business with over 65 years of experience in the agriculture, property owner, landscaping, construction and golf industries. Grounded by our Roots. Eyes on the Horizon.

THE POSITION:
A Service Advisor is the vital connection between our clients and the Service department, they are responsible for scheduling service work and for selling recommended or required services to our clients after gathering and understanding information from our experienced Service Technicians.

They act as the dealership’s first-line client relations and service representative, delivering seamless communication between clients and our service team as well as delivering exceptional service and support throughout the repair process.

Greet clients and provide exceptional service while addressing their equipment needs

Gather detailed information about equipment issues or service requests and create accurate work orders.

Schedule service appointments and coordinate with technicians to ensure efficient workflow.

Serve as a primary point of contact for customers regarding their service needs, inquiries, and scheduling.

Collaborate with technicians and parts department to ensure parts availability and service readiness.

Provide clients with detailed estimates for repairs, maintenance, or upgrades.





Keep clients informed about service progress, additional repairs needed, and timelines

Complete work orders upon receiving information from Service Technicians, ensure detailed story on the work order is completed and all parts were used by the technician and have them sign off if necessary

Monitor repair completion progress and make sure open work orders are completed and closed in a timely manner

Build and maintain strong relationships with customers, understand their long-term needs and provide tailored service solutions

Maintain accurate records of work orders, work performed, and customer interactions as well as a professional and organized workspace

Follow up with customers to ensure satisfaction and maintain customer loyalty

Stay current with product knowledge, agricultural industry trends, and service techniques

Skills required:

Strong understanding of agricultural, commercial, compact equipment and lawn tractors

Excellent verbal and written communication skills

Experience in client service facing or service advisor, technical services, parts, warranty or repair from a dealership or similar industry is an asset

Proficient use of computer programs and technology

Ability to work in a fast-paced customer service focused environment, while multitasking and managing time effectively

Problem solving skills with a proactive solution-oriented approach

Exceptional interpersonal and organizational skills

Available to work a flexible shift; and

A client-first attitude with a commitment to delivering exceptional service

Valid Driver’s license and clean driving record

WHY SHOULD YOU APPLY?

Competitive compensation plan

Full benefits package (RRSP, Life insurance, Dependent life insurance, AD& D, Disability insurance, Dental Care, Extended Health care, Paid Time Off, Vision Care)

Comprehensive and ongoing training/ Professional development opportunities

Supportive team environment

Employee Discounts!!

Please visit our careers page to see more job opportunities.

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📌 Service Advisor - Wetaskiwin (Alberta)
🏢 Yourchamber
📍 Alberta