Elevate patient experiences as a Bilingual Client Care Associate at Aurora's Medical Sales Division, working remote in Canada. Your role will encompass inbound inquiries, support, and ensuring exceptional service.

Join a vibrant team dedicated to improving lives through quality medical cannabis. This full-time permanent position involves handling patient calls, managing documentation, and collaborating with healthcare professionals. You will demonstrate excellent communication skills and empathy while ensuring regulatory compliance.

Key Responsibilities:
• Handle various inbound client inquiries with attention to detail
• Process order requests from clients and health care practitioners
• Maintain client confidentiality and accuracy in documentation




• Inform clients on cannabis regulations affecting their access
• Resolve complaints with critical thinking and positive attitude

Requirements:
• 1-3 years experience in customer service
• Administrative Assistant/Medical Office Assistant certification preferred
• Familiarity with the Medical Cannabis industry is an asset
• Detail-oriented with robust organizational skills
• Ability to adapt to regulatory changes

Create meaningful patient experiences with your expertise in communication and care at Aurora.
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📌 Bilingual Client Care Associate Remote (Quebec City)
🏢 Aurora Cannabis
📍 Quebec City