We Speak Safety and Efficiency:In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand.Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money.With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.At Fleetworthy, you're in the driver's seatJob PurposeThe Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email.Essential Duties and ResponsibilitiesServe as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suiteInvestigate and resolve customer issues, including billing questions,



exercising sound judgment to determine when to resolve independently and when to escalate.Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.Experience and CompetenciesEducation: Associate degree in Business, Communications, or related field required; bachelor's degreepreferred.Experience: 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.Problem-Solving: Applies structured thinking to resolve customer issues independently; knows when to escalate.Communication: Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues.Teamwork & Collaboration: Actively supports colleagues, builds stable working relationships, and contributes to team goals.Leadership Mindset: Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment.Work Style: Organized and detail-oriented,



able to manage and prioritize workload while maintaining accuracy and professionalism.Knowledge & Skills ProficiencyProficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a mustFamiliar with Salesforce or similar CRM systems.CompensationUp to $52,000 CAD YearlyWhat Drives Us to Work Every Day:We pride ourselves on making a difference, for our employees, clients, and their businesses.We accept team members for who they are and what they bring to the table.We are proud to build all our relationships based on transparency and trust.We are a team of energetic and curious individuals passionate about the work we do every dayOur CoreValues – We are 1TEAMPeople 1st - People 1st We win as a team by collaborating, having each other's backs, and bringing out the best in each other. We always treat others as they would like to be treated.Trust - We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity.Every Trip Matters - Because every trip that our customers take is important to them, it's important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive.Always Innovating - We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail quick and learn from it. We are here to disrupt, not to fit in.Mindset - We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning.About Bestpass:Bestpass is a comprehensive

📌 Customer Service Representative - C$52,000 A Year (Edmonton)
🏢 Fleetworthy
📍 Edmonton