Job DetailsLevel: EntryJob Location: Moncton, NB E1C 0W2Position Type: Full TimeEducation Level: High SchoolSalary Range: $ $21.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServiceReady to turn your passion for travel into a rewarding career? Join our team as a Travel Consultant and earn $21/hour while enjoying paid training through our industry-leading development program. We offer onsite free parking, a quarterly bonus, and a clear path to internal promotions—because we believe in growing our talent from within. If you are looking to elevate your career, this is your opportunity to thrive in a supportive, high-energy environment.1. You'll Be Paid Well From Day OneWe start you off at $21/hour, because we believe your time and talent deserve to be valued right away. No waiting, no guessing—just fair pay for meaningful work.2. You'll Be Trained to SucceedYou'll receive paid training through our industry-leading development program, so you're fully equipped to thrive. Whether you're new to travel consulting or looking to sharpen your skills, we've got your back.3. You'll Have Room to GrowWe're serious about internal promotions. If you're ambitious and ready to grow, we'll help you get there. Your career path here is clear, and we love seeing our team members rise.4. You'll Work in a Positive, High-Energy EnvironmentWe've built a culture that's supportive, energetic, and focused on excellence. You'll be surrounded by people who care about doing great work and helping each other succeed.5. You'll Enjoy Perks That Make a DifferenceFrom free onsite parking to a quarterly bonus, we offer real benefits that make your day-to-day better. It's our way of saying thank you for the great work you do.PURPOSEThe Cloud5 Travel Consultant will service our client's premium Card Members. They will assist with travel plans such as changing,



altering or fixing booked travel plans, hotel and restaurant recommendations, booking car rentals and airfare, all while heavily focused on providing extraordinary white-glove customer service. They are responsible for being well-versed in the client's benefits program in order to tailor the information that is relevant to each Card Member. The Travel Consultant also strives to solve customer concerns, improve customer service, and maintain and/or improve our client's brand by following up with Card Members when needed. The Cloud5 Travel Consultant demonstrates adaptability, reliability, attention to detail and a strong commitment to customer service excellence.Responsibilities and DutiesDeliver productive, accurate and personalized customer service via in-bound call servicingAccurately and consistently adhere to regulatory requirements emphasized in the training journeyInvestigate and provide necessary solutions for complex scenariosDe-escalate a customer's stress when unforeseen travel situations ariseConsult and understand customer needs to deliver a personalized experiencePlan, modify, and carry out personalized travel itineraries, through booking domestic and international flights, car and/or hotel travel arrangementsEducate customers on benefits, product offerings, and self-servicing options relevant to the customer's travel needsPut the Customer's experience at the forefront of everything we do,



earning their dedicationComplete all assigned training as necessaryThe above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.Travel Consultant - QualificationsExceptional communication skills both written and verbalProven ability to break down complex issues into manageable parts to find logical solutions for the customerA passion for building customer loyalty through active listening, building rapport, and providing exceptional customer careExperience in demonstrating resiliency in assisting a high value client basePrevious Call Centre, Sales, and/or Tourism/Hospitality experience considered an asset but not a requirementProven ability to provide extraordinary and empathetic customer serviceResilient and composed under pressure and constantly evolving circumstancesA systematic approach to solving complex problems by gathering and capturing the correct detailsTechnically proficient and experienced with computer applications and personal devices, with the ability to navigate PC and basic Microsoft Office tools with easeFlexibility to work shifts, including nights and weekendsMust consent to and pass a background checkMust be legally entitled to work in CanadaPlease note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to the changes to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all.Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We will never request a fee or

📌 Travel Consultant - C$21 An Hour - No Experience Required (Moncton)
🏢 Cloud5 Communications
📍 Moncton