Elevate your customer service career with Intact in a hybrid model. This Claims Customer Service Representative role combines expertise communication with effective problem-solving.
As part of Intact’s growth, the new Claims Customer Service Representative will play a critical role in assisting clients with inquiries and claims. Candidates need to embody Intact’s values and excel in a fast-paced workplace. The position emphasizes organizational skills and the flexibility to handle varied responsibilities while ensuring quality service.
Key Responsibilities:
• Act as a knowledgeable resource on insurance policies
• Answer inbound claims calls and resolve inquiries
• Keep accurate records of conversations and actions
• Handle complex issues with clarity and empathy
• Meet daily metrics while managing call volume
Requirements:
• Customer service and sales background preferred
• Insurance experience considered an added benefit
• Strong organizational and multitasking abilities
• Effective communicator and relationship builder
• Willing to work flexible hours, including weekends
Make your mark at Intact by providing empathetic service, clear communication, and unwavering support for our clients.
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