If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Night Audit.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttlealso picks up our employees from the bus loop at UBCO!

What will you be doing?
The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7:30am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

Follow up with guests regarding satisfaction with guest-related issues

Process all guest check-ins & check-outs by confirming reservations, assigning rooms, and issuing andactivating room keys

Enter rewards information and enroll new members

Process all payment types such as room charges, cash, checks, debit, or credit

Review all guest check-ins, verifying guest identity, form of payment, room assignment, and charges to account are accurate

Balance end of day account, review Front Desk Cash drops

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”, inform FOM

Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems

Review shift logs/daily pass on and document pertinent information in the daily pass on

Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications

Report accidents, injuries,



and unsafe work conditions to manager; complete safety training

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others

Assist with light cleaning duties & keeping the front entrance/Hotel lobby area looking its best

Ensures compliance with all Front Office policies, brand standards, online training and procedures

Operate hotel shuttle in a safe manner in accordance with the Motor Vehicle Act

Able to work a flexible schedule, including evenings, weekends and holidays

What are we looking for?

1+ years’ experience as a Guest Service Agent or similar

High school diploma or equivalent

First Aid certification an asset

Previous hotel and accounting experience an asset

Ability to communicate in a professional manner with: guests, team members, and management

Ability to understand and adhere to proper credit and cash handling policies and procedures

Able to properly secure guest information

Ability to learn safety, emergency, and accident prevention policies and procedures

Proficiency in Microsoft Word and Excel

Must be legally eligible to work in Canada without restriction

Must possess a class 5 driver's license

Perks:

Extended Health and Dental Benefits

World-wide accommodation and dining discounts with Hiltonbrands

An excellent work workplace, with a focus on staff recognition and teambuilding

Room for growth and development.

Starting Hourly Wage: $21.85

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📌 Night Auditor (British Columbia)
🏢 Hampton Inn & Suites by Hilton Kelowna Airport
📍 British Columbia