Client Care Specialist – Full Time (Hybrid)
Location: Guelph, ON

Position Type: Full-Time (Hybrid)

Be the Calm, Compassionate Voice Families Remember. At Gateway Services, we believe every pet deserves to be remembered with dignity, compassion, and care. As North America’s leading provider of pet after‑life care, we support veterinary partners and pet families through one of life’s most emotional moments. Our Client Care Specialists play an essential role in that experience by providing thoughtful, professional, and compassionate support when families need it most.

Why Join Gateway?

Competitive compensation

Comprehensive health and dental benefits

Paid vacation

RRSP matching program

A supportive, team‑focused setting

Training and development opportunities

Stable employment with a growing North American company

Meaningful work where your care truly makes a difference

What You’ll Do

Providing professional, compassionate service by phone, email, and in person

Responding to questions about Gateway’s products, services, memorial options, and order updates

Building trust and rapport with clients during sensitive conversations

Coordinating service requests to ensure families and veterinary partners receive timely support

Processing orders and maintaining accurate information across multiple systems

Following up on inquiries, concerns, and requests with care and urgency

Supporting administrative and operational processes within the Client Care team

Working closely with teammates to deliver a consistent, respectful, and high‑quality experience

We’re Looking For Someone Who…





Has strong communication skills and a naturally helpful approach

Can remain calm, professional, and compassionate during emotional conversations

Enjoys solving problems and helping people find answers

Is organized, detail‑oriented, and comfortable multitasking

Can work across multiple systems while maintaining accuracy

Values teamwork, respect, integrity, and compassion

Takes pride in delivering excellent customer service

Previous experience in customer service, call center support, administration, veterinary services, healthcare, hospitality, or client‑facing environments is considered an asset. Most importantly, we are looking for someone who understands that great service is not just about answering questions—it is about making people feel supported, respected, and cared for.

Why People Stay at Gateway
Our team is united by a shared purpose: helping families honor the pets they love. At Gateway, you will be part of a compassionate, dedicated team that understands the importance of care, accuracy, and professionalism. The work can be emotional, but it is also deeply meaningful. You will have the opportunity to build relationships, support veterinary partners, help families through difficult moments, and contribute to a service experience that truly matters.

Ready to Make a Difference?
If you are looking for a role where your empathy, communication skills, and attention to detail can make a real impact, we would love to hear from you. Apply today and become part of a team helping families honor the pets they will never forget.

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📌 Client Care Specialist | Customer Care and Family Support (Ontario)
🏢 Gateway Services
📍 Ontario