Shape customer experiences at Loblaw Digital as the Lead User Experience Researcher. Dive into cutting-edge research initiatives while embracing a human-centered approach in the rapid-paced eCommerce setting. In this critical role on a 12-month contract, you'll oversee the research team dedicated to advocating for customer insights across Canada.

Collaborating with senior leaders, you'll frame research plans, enhance product roadmaps, and influence strategic direction. Your expertise will drive developments in our Voice of Customer program, merging qualitative and quantitative data into actionable outcomes. Key Responsibilities:
Lead a dedicated research team across all sectors
Own the Voice of Customer program for key partnerships




Recruit and manage high-performance research practitioners
Frame and execute extensive mixed-method research initiatives
Collaborate on strategic planning to improve user experiences Requirements:
Minimum 5 years of experience in quantitative research
3+ years of management experience in coaching researchers
Strong knowledge in AI tool applications
Proven track record of handling multi-method research
Adept at engaging with senior leadership on projects Elevate Loblaw Digital’s user experience through impactful research leadership and a commitment to customer advocacy.

📌 Lead User Experience Researcher At Loblaw Toronto (Canada)
🏢 Loblaw Companies
📍 Canada