Job Summary

Join our agile hospitality team as a Hotel Night Clerk, where you will be the welcoming face and vigilant guardian of our property during overnight hours. This energetic role is essential in ensuring smooth guest experiences, maintaining security, and providing exceptional customer service when most needed. Your enthusiasm and attention to detail will help create a secure, comfortable setting for all guests and staff while managing front desk operations during the night shift.

Duties
Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
Handle multi-line phone systems with professionalism, providing information or directing calls appropriately
Respond promptly to guest inquiries, requests, or concerns with a friendly and helpful attitude
Monitor security systems, including CCTV cameras and alarm systems, to ensure the safety of the premises
Maintain accurate records of guest stays, incidents, and other relevant documentation during your shift
Manage guest services such as issuing keys, providing local information, and coordinating late-night requests




Enforce hotel policies and procedures to uphold safety standards and guest satisfaction

Skills
Multilingual or bilingual abilities to communicate effectively with diverse guests
Excellent phone etiquette combined with strong customer service skills
Previous experience in front desk operations within a hotel or hospitality environment
Knowledge of multi-line phone systems and guest management software
Exceptional hospitality skills with a focus on guest services and problem-solving
Ability to remain alert, attentive, and proactive during overnight hours
Strong communication skills to coordinate with team members and emergency responders when necessary

This position offers an exciting opportunity to be part of a vibrant hospitality environment where your energy makes a difference. We value proactive individuals who thrive in fast-paced settings and are passionate about delivering memorable guest experiences. Join us in creating safe, welcoming spaces that guests love! Pay: $18.25-$21.00 per hour

Work Location: In person

📌 Hotel Night Clerk Kamloops
🏢 South Thompson Inn and Event Centre
📍 Kamloops