Lead daily operations at the Starbucks in the University of Victoria's bookstore, enhancing customer experiences and mentoring baristas. This role emphasizes supervisory, customer service, and training skills essential for a thriving café environment.

As a Shift Leader, you will report to the Starbucks Manager and assist the Operations Supervisor in overseeing a high-volume café. Your responsibilities include supervising and training baristas, preparing beverages and food items, and managing cash transactions. This position also involves light manual tasks to ensure smooth operations.

Key Responsibilities:
• Supervise daily staff activities in the café
• Train and mentor recent barista employees developing their skills




• Prepare and serve food and beverages to customers
• Manage cash register and perform transaction reconciliations
• Address customer complaints with effective communication

Requirements:
• 1 year of relevant barista experience required
• Strong interpersonal and customer service skills
• Ability to work independently and in a team
• Good working knowledge of food preparation techniques
• Must complete Starbucks specialized training program

Combine your passion for coffee and leadership to excel in this vital role at UVic.
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📌 Shift Leader at Starbucks UVic (British Columbia)
🏢 University of Victoria
📍 British Columbia