Job Overview

We are seeking a friendly and professional Hotel Front Desk Manager to provide exceptional guest services at our hotel. The ideal candidate serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This person will oversee front desk operations and strive for growth within this divison.

This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently in a fast-paced hospitality setting.

Duties
Greet guests warmly upon arrival and assist with check-in/check-out procedures
Manage reservations and room assignments using multi-line phone systems and front desk software
Provide information about hotel amenities, local attractions, and services to guests
Handle guest inquiries, requests, and complaints with professionalism and courtesy
Process payments accurately and maintain detailed guest records
Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
Maintain a clean and organized front desk area at all times
Uphold phone etiquette standards when communicating with guests and vendors




Assist with administrative tasks such as answering phones, scheduling, and data entry
Coaching and mentoring for Front Desk team members.

Skills
Excellent customer service skills with a friendly demeanor
Strong communication skills, including proficiency in multilingual or bilingual abilities preferred
Experience with front desk operations in a hotel or hospitality setting is advantageous
Ability to operate multi-line phone systems efficiently
Knowledge of guest services procedures and hospitality standards
Professional appearance and demeanor suitable for a customer-facing role
Ability to handle stressful situations calmly and effectively
Familiarity with hotel management software is a plus

This position offers an engaging prospect to work in a dynamic hospitality environment where guest satisfaction is the top priority. We value team members who are dedicated, personable, and eager to contribute to an outstanding guest experience. Pay: $22.00-$25.00 per hour

Advantages
Discounted or free food
On-site gym
On-site parking

Work Location: In person

📌 Hotel Front Desk Manager/clerk Kamloops
🏢 South Thompson Inn and Event Centre
📍 Kamloops