Become a key player at Gateway as a Guest Services Supervisor, focusing on delivering top-tier guest experiences. Play a vital role in a supportive work workplace. In this essential part time position, you will lead a team with a mission to provide unparalleled guest service at Gateway.

Your role includes mentoring staff, managing daily operations, and ensuring that all safety and hygiene protocols are adhered to. The ability to engage every guest warmly and manage any conflict is crucial for maintaining a welcoming atmosphere. Key Responsibilities:
Lead and mentor a team of guest service representatives
Evaluate and coach staff for improved performance
Adhere to safety and sanitation standards in operations




Encourage open communication among team members
Address guest complaints and service disruptions effectively Requirements:
Two years’ minimum experience in guest services or hospitality
Proven experience in team direction and supervision
Solid multitasking abilities in busy environments
Exceptional customer service skills with a friendly attitude
Possess Smart Serve Certification and ability for AGCO Gaming License Join Gateway's mission to empower agile guest services leading to memorable experiences.

📌 Guest Services Supervisor – Hospitality Leader Sault Ste Marie (Canada)
🏢 Gateway Casinos
📍 Canada