Join Thermea Spa Village Whitby as a full time Operations Manager focused on customer experience. Create memorable moments while leading a passionate team in a unique wellness workplace. As the Operations Manager, you will oversee guest experiences at Thermea Spa Village, building on five years of relevant industry experience, with at least three in a leadership role.

Your mission is to ensure that every guest leaves feeling rejuvenated and satisfied, maintaining high standards in service and team collaboration. Key Responsibilities:
Ensure the spa operates smoothly during all member interactions
Develop and enforce guest experience standards
Resolve guest complaints effectively and efficiently
Mentor and support the Guest Experience Supervisor team
Monitor inventory and departmental performance metrics Requirements:
College diploma in hospitality or tourism preferred
Minimum five years experience in wellness or hospitality
Proficient in MS Office and relevant software systems
Robust organizational and planning abilities
First Aid/CPR certification is a plus Elevate the guest experience through leadership and dedication at Thermea Spa Village Whitby.

📌 Guest Experience Operations Manager In Whitby
🏢 Thermea
📍 Whitby