Step into a leadership role at FIKA as a Retail Experience Lead, responsible for daily operations and customer engagement. This position is perfect for those passionate about retail and team management.

As a Retail Experience Lead at FIKA, you will be at the forefront of ensuring a captivating store atmosphere while guiding and educating a dedicated team. Your role is critical in maintaining the highest standards of customer service and operational efficiency. You'll lead by example and ensure smooth daily operations.

Key Responsibilities:
• Manage opening and closing procedures and alarm systems
• Provide exceptional customer service and product knowledge
• Oversee team onboarding, training, and motivation
• Maintain compliance with policies and procedures
• Address and resolve customer complaints professionally

Requirements:
• Minimum 2 years in retail
• High school diploma or GED required
• Proven experience in customer service
• Strong problem-solving and negotiation skills
• Familiarity with retail and sales practices

Make a significant impact in retail with FIKA while cultivating a supportive workplace.
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📌 FIKA Retail Operations Lead (Alberta)
🏢 LUCID
📍 Alberta