Elevate your career at White Cap as a Collections Lead, overseeing a dedicated team while resolving complex collection issues. Your leadership will foster trust as you handle customer interactions professionally.

In this supervisory capacity, you will be responsible for guiding day-to-day collection activities and addressing billing discrepancies. You'll be instrumental in training junior associates and ensuring informed decisions are made on credit risks. This role is vital for cultivating a dependable collections environment.

Key Responsibilities:
• Determine reasons for overdue payments through customer calls
• Maintain thorough credit records and customer statuses
• Review credit sources and delinquency files




• Recommend write-offs and adjustments to management
• Provide training and mentorship for younger colleagues

Requirements:
• Minimum 7 years of relevant collections experience
• Technical certification or associate degree is a plus
• 5+ years' progressive responsibility in collections
• Solid supervisory experience is preferred
• Familiarity with accounting principles essential

Utilize your expertise in collections and leadership to drive results and growth at White Cap.
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📌 Collections Lead with Management Role (British Columbia)
🏢 Brafasco
📍 British Columbia