Fortinet seeks a Cloud Escalation & Post-Sales Dev-Ops Specialist in Burnaby, driving improvements in customer interactions and virtualization. Use your technical skills to troubleshoot and support cloud deployments effectively.In this specialist role, you will resolve escalation tickets, build test environments, and reproduce customer issues related to Fortinet products in VM/Cloud settings. You will also identify common issues and develop solutions through team-oriented efforts with teams.



Continuous professional development in best practices is expected.Key Responsibilities:Troubleshoot and resolve support tickets from other teamsReproduce customer issues in controlled environmentsHelp document common problems and train teamsIdentify configurations that affect system performanceCollaborate with product teams for improvementsRequirements:Proficient in virtualization technologies such as Citrix XenStrong analytical mindset for troubleshooting challengesExcellent communication skills for interface with stakeholdersData center experience guided by ITIL principlesFamiliarity with firewall concepts and networkingHarness your expertise to make a significant impact on Fortinet's cloud customer engagements and product development.#J-18808-Ljbffr

📌 Fortinet Cloud Escalation Specialist (Burnaby)
🏢 Zoomcar
📍 Burnaby