About us: Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.
Position overview: We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services.
This is a permanent, full time position based onsite at our North Maple , HearCANADA Clinic located at 11399 Keele St. Unit 5. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.
What weoffer: Starting hourly compensation of $21-$24/hour + an attractivebonus program
Comprehensive benefit packageincluding health, dental, vision + a healthcare spending account,starting on day one of hire
RRSP matching program
Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
Training, learning, + continuingeducation opportunities
Friends and family discounts + access to ouremployee perk program
Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada
What you'll do: Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic
Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
Making product and payment recommendations to enhance the clientjourney
Support with maintaining physical and electronic records
Perform basic hearing aid maintenance and product questions
Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
Educate patients on billing and payment options; perform AR duties as assigned
What we're looking for: Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
Sales acumen - comfortability inrecommending products and services to clients
Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services
Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives
HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submittedvia
[email protected].
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📌 Sales & Reception Coordinator (Manitoba)
🏢 WS Audiology USA
📍 Manitoba