Elevate your career as a Product Expert at DECIEM's Toronto Head Office. This role emphasizes delivering personalized skincare guidance through various communication channels.

As an Associate Product Expert, you’ll become a key resource for customers navigating their skincare challenges. You will provide tailored product recommendations backed by science to enhance their experiences. Collaborate with a passionate team, translating complex ingredient information into accessible advice, affirming DECIEM's commitment to customer satisfaction.

Key Responsibilities:
• Deliver personalized skincare advice via phone, email, and live chat
• Build meaningful customer relationships through tailored routines
• Collaborate with the R&D; team to deepen product knowledge




• Document customer interactions and feedback accurately
• Participate in cross-functional teamwork for seamless experiences

Requirements:
• 1 to 2 years in a customer service or contact center role
• Excellent written and verbal communication skills
• Strong attention to detail and problem-solving ability
• Intermediate computer skills in Salesforce and Google Suite
• Ability to thrive in a fast-paced setting

Become a skincare specialist by joining DECIEM and engage every customer with expertise and compassion.
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📌 Customer-Focused Product Expert at DECIEM (Ontario)
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Ontario