Join a customer-focused team as an IT Help Desk Support Specialist. This full-time position emphasizes delivering high-quality technical assistance to users.

In this role, your main goal will be to provide exceptional support to customers facing IT challenges. You will engage with users to understand their needs, diagnose problems, and deliver solutions effectively. Your contributions will help enhance user satisfaction and ensure a seamless technology experience across the organization.

Key Responsibilities:
• Address technical issues with efficiency and care
• Provide support via phone, email, and chat
• Record and manage service requests in the ticketing system
• Work collaboratively with other IT professionals
• Assist in onboarding current users and provide training

Requirements:
• 2+ years of IT support experience
• Familiarity with troubleshooting software and hardware
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Organized with a strong detail orientation

Leverage your passion for technology and customer service in the Help Desk support role to make a difference.
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📌 Customer-Centric IT Help Desk Role (British Columbia)
🏢 ServiceMaster Restore of Fraser Valley
📍 British Columbia