Job Summary
Gould Furniture & Appliance is seeking a highly organized and detail-oriented Administrative Assistant to join our team. In this role, you will provide administrative and operational support to the General Manager while helping ensure the smooth day-to-day operation of our retail store.

Benefits

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job Summary
Gould Furniture & Appliance is seeking a highly organized and detail-oriented Administrative Assistant to join our team. In this role, you will provide administrative and operational support to the General Manager while helping ensure the smooth day-to-day operation of our retail store.

The ideal candidate is customer-focused, proactive, and able to manage multiple responsibilities in a fast-paced retail setting. You take pride in accuracy, enjoy problem-solving, and thrive when helping a team stay organized and efficient. Your contributions will play a key role in delivering an exceptional experience for our customers while supporting inventory, accounting, and office functions.

Why Join Our Team?

Flexible scheduling

Comprehensive benefits package

RRSP matching program

Positive and supportive work environment

Opportunity to work with a respected local retailer

Employee discounts on furniture and appliances

Key Responsibilities
Customer Service & Warranty Support

Respond to customer inquiries in a professional and timely manner

Assist customers with order updates, product information, and service requests

Coordinate warranty claims and service resolutions with customers, vendors, and manufacturers

Help ensure a positive customer experience from purchase through delivery and service

Inventory Control & Administration

Receive and process inventory accurately and promptly

Investigate and resolve inventory discrepancies

Update inventory records and maintain product information on the company website





Assist with inventory audits, cycle counts, and inventory control procedures

Prepare and maintain inventory-related documentation

Accounts Receivable

Prepare customer invoices and statements

Process payments and maintain customer account records

Support the General Manager with collections activities and follow-up communications

Reconcile customer account information as required

Accounts Payable

Assist with invoice processing and payment documentation

Maintain accurate vendor records and filing systems

Support month-end accounting procedures

Cash Reconciliation & Reporting

Assist with daily cash balancing and reconciliation

Prepare deposits and maintain accurate recordsSupport financial reporting and administrative recordkeeping

General Office Administration

Answer and direct incoming telephone calls

Maintain organized filing systems and office records

Prepare correspondence, reports, and other administrative documents

Support various projects and administrative tasks as assigned

Provide general support to the management team and retail staff

Qualifications

Previous administrative, office, retail, or customer service experience preferred

Strong attention to detail and commitment to accuracy

Excellent organizational and time management skills

Outstanding written and verbal communication abilities

Ability to prioritize tasks and manage multiple responsibilities effectively

Self-motivated, dependable, and able to work independently

Strong computer proficiency, including Microsoft Office applications and email systems

Experience with accounting software, inventory management systems, or retail point-of-sale systems is considered an asset

What We're Looking For
We're looking for someone who is positive, dependable, and enjoys being the organizational backbone of a busy retail operation. If you enjoy helping customers, supporting a team, and keeping things running smoothly behind the scenes, we'd love to hear from you.

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📌 Office Administrator (Ontario)
🏢 Mega Group
📍 Ontario