Manage front desk operations at Watermark Resort as a Duty Manager. Oversee guest services, performance management, and ensure a delightful experience for all guests during shifts. As a Duty Manager, you will report to the Front Office Manager and manage daily operations, including guest check-ins, billing, and staff training.

Your role involves coaching employees, conducting performance reviews, and ensuring emergency situations are handled swiftly. You will also participate in operations meetings and contribute to enhancing the guest experience. Key Responsibilities:
Oversee guest check in/out and resolve concerns
Monitor payroll accuracy and manage labour needs
Conduct performance reviews for front office associates
Support the Front Office Manager in staff training
Respond to guest feedback and develop relationships Requirements:
Minimum 1 year of Front Desk experience
Easy conversationalist with robust problem-solving skills
Ability to multitask and thrive under pressure
Knowledge of Opera PMS is advantageous
Flexibility for diverse shifts, including weekends Bring your guest service passion and leadership skills to enhance the Watermark Resort experience.

📌 Duty Manager At Watermark Resort Osoyoos
🏢 Watermark Beach Resort
📍 Osoyoos