Elevate your career as an IT Care Analyst with Aviva Canada, where exceptional customer service meets technical expertise in a hybrid work environment. Utilize your skills in Windows OS, MS 365, and access management while contributing to a culture of care and collaboration.

As an IT Care Analyst at Aviva Canada, you will employ your 2-4 years of customer service and IT Service Desk experience. This vital role requires you to resolve customer issues effectively, support Windows OS and Microsoft 365 applications, and enhance user account management. Your proactive approach will minimize escalations while delivering first-contact resolutions.

Key Responsibilities:
• Resolve customer issues with first contact resolution
• Sanction and provision access for user accounts




• Translate requests into transparent, actionable tickets for escalation
• Perform remote troubleshooting for laptop and OS issues
• Support knowledge of iPhone and iPad applications

Requirements:
• 2-4 years in customer service and IT Service Desk
• Troubleshooting experience with Windows OS and Microsoft 365
• Familiarity with LAN/networking fundamentals
• 2-5 years working with Active Directory
• Knowledge of Multi-Factor Authentication

Become a key player at Aviva, where your technical acumen and customer focus will shine.
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📌 IT Care Analyst Remote at Aviva (Ontario)
🏢 SwiftCruit
📍 Ontario