Resident Liaison Officer (RLO)
Winchester | WPS (Wates Property Services)

Full-time | Permanent

About The Role
We're launching a new contract in Winchester and are looking for a Resident Liaison Officer to join WPS. You'll be the main point of contact for residents , keeping them informed, supported, and reassured throughout works. This is a people-focused role where clear communication and strong relationships are key to success.

What You'll Do

Build positive relationships with residents and handle queries

Keep residents informed about works, timelines, and access needs

Coordinate access to properties

Maintain high levels of customer satisfaction

Log and manage complaints effectively

Share updates via meetings, newsletters, and drop-in sessions

Flag resident needs or vulnerabilities to site teams

What We're Looking For

Strong communication and customer service skills

Organised, proactive, and calm under pressure

Experience in a customer-facing role (housing/construction desirable)

Ability to manage multiple tasks and build trust quickly

Essential: Valid UK driving licence

Why Join Us

Be part of a current contract from day one





Make a real impact in local communities

Work with a team that puts residents first

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Our Commitments
WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at

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📌 Resident Liaison Officer (Ontario)
🏢 WPS
📍 Ontario