Join Rentman as a Customer Support Specialist, where you'll turn complex inquiries into satisfying solutions. Utilize your expertise to enhance customer experience with our B2B SaaS platform. Based in Utrecht, Rentman is looking for a motivated individual to provide excellent support for our operations management software.

You will interact with customers through Zendesk and Aircall, analyzing their needs and delivering effective solutions promptly. A cooperative spirit is essential as you share insights with colleagues and assist in improving our product offerings. Key Responsibilities:
Take ownership of customer issues and resolve them swiftly
Manage and respond to inquiries via Zendesk and Aircall
Contribute valuable feedback to the Product team
Work closely with colleagues to achieve team objectives
Update and enrich the knowledge base in Confluence Requirements:
1+ years of customer service experience
Excellent English communication skills; other languages beneficial
Solid troubleshooting capabilities
Familiarity with SaaS platforms preferred
Adaptability in a agile work setting Leverage your communication skills and customer empathy to promote excellence in support at Rentman.

📌 Customer Support Role At Rentman Toronto
🏢 Rentman
📍 Toronto