Enhance customer satisfaction with your skills as a B2B Customer Service Representative at PSI in Markham. Deliver exceptional service via email and phone while managing inquiries and orders efficiently.

Pacific Smoke International is seeking an engaging and detail-oriented B2B Customer Service Representative for a permanent full-time role. This position focuses on resolving customer inquiries, handling warranty claims, and processing orders using an ERP system. Ideal candidates will foster relationships and collaborate across departments to ensure a smooth customer experience.

Key Responsibilities:
• Provide exceptional customer service via email and phone
• Ensure timely and efficient responses to inquiries
• Manage multiple accounts with proactive support




• Analyze and resolve customer issues while recording root causes
• Process orders and warranty claims through ERP

Requirements:
• 1-2 years in a customer-oriented role preferred
• Robust verbal and written communication skills
• Bilingualism in English and French is a plus
• Experience with ERP systems in distribution
• Detail-oriented and customer-focused mindset

Utilize your communication and problem-solving skills to drive exceptional customer experiences with PSI.
#J-18808-Ljbffr

📌 B Customer Service Representative at PSI (Ontario)
🏢 Pacific Smoke International
📍 Ontario