Join DUCA as a Member Connect Customer Service Specialist in North York, Ontario. Engage with members through various channels and provide tailored financial solutions to enhance their experiences.

As part of the Member Connect team, you will serve as the first point of contact for many members. This full-time role demands excellent communication and service skills, focusing on fulfilling customer needs and driving business retention. Embrace the opportunity to utilize your knowledge to create positive financial engagements for our members.

Key Responsibilities:
• Provide top-notch support through calls, emails, and chats
• Identify opportunities for cross-selling products
• Help members navigate online banking setup
• Take ownership of issues to ensure resolution
• Achieve individual and team productivity goals

Requirements:
• Minimum 2 years experience in customer service or contact centres
• Enthusiasm for the financial industry
• Strong communication and sales skills
• Ability to prioritize tasks in a busy setting
• Knowledgeable in Microsoft Office Suite

Utilize your interpersonal skills to help members achieve financial success at DUCA.
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📌 Member Connect Customer Service Specialist (Ontario)
🏢 DUCA Financial Services Credit Union
📍 Ontario