Bilingual Inside Sales & Customer Service Representative (French/English)

Guelph, ON (On-Site)

Monday-Friday | 8:30 AM - 4:30 PM

$22.60-$24.04/hour

Our client, a well-established company in the natural products distribution industry, is seeking a Bilingual Inside Sales & Customer Service Representative to join their team in Guelph, Ontario.

This position is ideal for professionals who enjoy building relationships, helping customers, and working in a collaborative environment. If you are bilingual in French and English and have experience supporting customers, sales teams, or accounts, we'd love to hear from you.

Key Responsibilities

Serve as the first point of contact for customers by phone and email.

Provide exceptional customer service in both English and French.

Process customer orders accurately and efficiently.

Respond to inquiries regarding products, pricing, availability, and order status.

Recommend products and identify opportunities to support customer needs.

Communicate order updates and resolve customer concerns professionally.

Maintain accurate customer records and documentation.

Support internal teams to ensure excellent customer experience.





Follow established procedures and meet service timelines.

Build and maintain strong customer relationships.

Qualifications

Fluent in both English and French (written and verbal).

Previous experience in customer service, inside sales, retail sales, account support, call centre, banking, hospitality, or other customer-facing roles.

Strong communication and interpersonal skills.

Comfortable using Microsoft Office and computer systems.

Highly organized with strong attention to detail.

Ability to multitask and prioritize in a fast-paced environment.

Positive attitude and strong team orientation.

Nice to Have

CRM or order-entry system experience.

Experience supporting business customers.

Why Join?

Monday to Friday schedule – no weekends

Friendly and supportive team environment

Reliable organization with long-term growth opportunities

Casual work environment

On-site parking

Please note that AI-assisted tools may be used during the screening process. All final hiring decisions are made by our recruitment team.

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📌 Bilingual Customer Service & Sales Representative (Ontario)
🏢 Godspeed Group
📍 Ontario