Union: Non-Union
Number of vacancies : 1
Recent or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre Lodge
Department: PMH Lodge
Reports to: Manager
Salary Range: $ 32.59 to $ 40.74 per hour
Hours : 37.5 hours per week
Shifts: Monday to Thursday 12-8 pm and Sunday 12-8 pm
Status: Permanent Full-Time
Closing Date: August 7, 2026
Job Summary The Princess Margaret Cancer Centre Lodge provides temporary accommodation for cancer patients who come to Toronto to receive cancer treatment. As an integral part of the Princess Margaret Lodge, the primary responsibilities of the Coordinator include: admission criteria/bookings, resident check-in and check-out, managing resident relations, etc.; aligning with Princess Margaret Cancer Centre, Corporate Standards and Priorities, ensuring all rules and corporate policies are implemented; performing cross-functional and/or other duties consistent with the job classification, as assigned or requested.
KEY RESPONSIBILITIES Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations
Provides frontline services for residents in a hotel-like environment
Manages incoming accommodation reservations, emails and telephone calls for new residents
Adheres to resident admission criteria
Promotes hospitality in person, over the phone and via email
Registers residents upon check-in and check-out with electronic scheduling system
Conducts daily shift handovers and creates tracking reports (i.e., room lists occupancies and vacancies, meal count, housekeeping services, etc.)
Receives payments in multiple formats (e.g., cash, and/or credit card payments)
Accounts for cash and credit/debit card receipts
Prepares Month End and relevant Financial Reports
Ensures residents comply with PM Lodge rules




Oversees all Princess Margaret Cancer Centre Lodge Resident Relations
Oversees day to day organization of reservations, resident inquiries, transportation, and overall resident satisfaction at the point of check-in and check-out
Resolves any guest concerns regarding booking inquiries, conflicts and room assignment
Responds to emergency situations, as per established guidelines, to ensure resident safety, including taking the lead and directing staff, as required
Communicates regularly with PM Lodge staff on the topic of specific guest requests (e.g., room relocation, housekeeping needs, etc.)
Problem solves and escalates PM Lodge issues, as required
Oversees the Princess Margaret Cancer Centre Lodge Facilities, Staff and Volunteers
Oversees front desk and Lodge staffing, payroll submissions, and vacation requests, as required
Oversees staff sick time and ensures staff coverage, as required
Maintains oversight of PM Lodge's physical appearance and ongoing facility maintenance
Communicates important updates to all PM Lodge staff and volunteers
Oversees the Lodge volunteers and program activities
Coordinates daily resident activities
Aligns with Princess Margaret Cancer Centre and Corporate Standards and Priorities
Liaises with appropriate Princess Margaret Cancer Centre and the University Health Network department managers regarding service standards
Implements corporate initiatives at the PM Lodge
Reports issues to PM Lodge Manager




Completes incident report forms and conducts reviews, as required
Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention's of the Act, in a timely manner.
Adheres to all health, safety, and environmental policies and programs as required.
Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested
Education At minimum, completion of a 3 year community college program in Hotel Management, Business Administration, or in related field with experience in hospitality or recognized equivalent required.
Knowledge of basic book keeping and cashiering skills
Computer skills and administrative duties
Detail oriented
Excellent problem solving skills
Ability to direct and oversee multiple tasks simultaneously
Effective verbal and written communication skills
Ability to work independently
Ability to function as part of the team in a fast paced environment
Experience At minimum Over 3 years up to and including 4 years of practical and related experience and/or N/A on-the-job training required.
Previous hotel experience is an asset and preferred
Previous team management experience in working setting is an asset
Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
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