Elevate your career as a CIC Aftersales Representative with Dilawri in a hybrid role. Deliver outstanding post-sale customer experiences while driving service bookings for multiple dealerships.

Join the Dilawri Group of Companies in British Columbia as a valuable CIC Aftersales Representative. This hybrid position involves effective communication through inbound and outbound channels to support various dealerships. You will enhance operational efficiency and customer satisfaction, while consistently achieving performance metrics and KPIs.

Key Responsibilities:
• Support all customer communications across channels
• Schedule service appointments to optimize revenue
• Follow up on Customer Satisfaction Index leads
• Meet daily, weekly, and monthly KPIs
• Maintain current knowledge of service offerings

Requirements:
• Post-secondary diploma in Business or related field
• Previous customer service or call centre experience
• Robust verbal and written communication skills
• Highly organized with attention to detail
• Fluency in English; Cantonese/Mandarin is an asset

Make an impact in customer service and operational excellence with Dilawri's dedicated team.
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📌 CIC Aftersales Representative at Dilawri (British Columbia)
🏢 Dilawri Group of Companies
📍 British Columbia