Elevate customer satisfaction as the Customer Service Manager in Toronto, ON. With a focus on team leadership and operational excellence, drive change and set high service standards. Join a forward-thinking organization as a Customer Service Manager, leading a team of 18 professionals.

In this full-time, in-office role, you'll optimize processes and improve customer experiences across departments. This position empowers you to make a real impact while collaborating with multiple business functions to streamline workflows. Key Responsibilities:
Lead and mentor approximately 18 Customer Service professionals
Oversee complete customer order experience and resolve escalations
Improve internal processes for service delivery and satisfaction




Identify prospects for efficiency and operational excellence
Act as the liaison between Customer Service and internal departments Requirements:
5+ years of progressive Customer Service leadership
Experience in B2B environments, ideally manufacturing or distribution
Proven track record in process improvements and team building
Robust collaboration with cross-functional teams
Proficient in CRM and ERP systems, Microsoft Excel Drive operational efficiency and customer satisfaction while leading a energetic team in Toronto.

📌 Customer Service Manager In Toronto Golden Horseshoe
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📍 Golden Horseshoe