Lead customer advocacy and retention initiatives at Cogeco's Burlington location. This role requires creative thinking and exceptional interpersonal skills to enhance customer experiences.
As Customer Retention
Manager, you will develop impactful strategies for customer retention and advocacy. Leveraging over eight years of experience in customer service and managerial roles, your focus will be on driving innovation and cultivating robust customer relationships. You will also be responsible for coaching your team and managing projects that align with business objectives. Key Responsibilities:
Design and implement customer retention strategies
Drive innovation to enhance customer success
Review market trends for competitive assessments
Lead cross-functional projects to meet program goals
Monitor staff performance and implement coaching programs Requirements:
Minimum 8 years of call center experience
5+ years in customer service management
Robust analytical and interpersonal skills
Proficiency in Google Suite and MS Office
Bachelor's degree preferred Utilize expertise in customer service and strategic thinking to make a significant impact at Cogeco.