Description

About the Role

As a Customer Experience Representative working for Cougars Athletics and Recreation at Mount Royal University, reporting to the Customer Experience Coordinator, you will play a key role in our dynamic programs and services team. Our team is motivated by a shared purpose: to inspire individuals to move towards becoming their best selves. We are dedicated to creating an workplace where everyone feels welcome, valued, and empowered. In this role, you will help foster a culture of authenticity, personal growth, community connection, inclusivity, and belonging.

This is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

Responsibilities
Customer Assistance: Provide exceptional service to customers both in-person and over the phone, including support with account creation, program registration, membership purchases, day pass sales, locker memberships, and POS transactions using our recreation management software (ActiveNet).
Daily operations such as cleaning and laundry, locker and facility checks.
Equipment Lending: Manage and facilitate the lending of equipment to customers as needed.
Check-In Support:



This position assists students, employees, members, and rental groups with check-in procedures and provides guidance to relevant areas and services on campus.
First-Aid Response: Respond to and assist with various first-aid incidents, ensuring a secure workplace for all patrons.
Facility Tours: Conduct engaging and informative tours of the Recreation Centre upon request.
Facility Setup: Assist with setting up the facility for programs and rental groups, ensuring that equipment is properly arranged and the area is clean and prepared for use.

Qualifications
Minimum High School diploma, plus additional course work.
6 - 12 months of related experience.
Available to work at least one weekly shift, including mornings, evenings and weekends.
Required Certification: Current Intermediate (Standard) First Aid & CPR-C Certification.

Salary: $15.45 - $19.44 per hour

Closing Date: Open until suitable candidates are found A (optional) cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, Coordinator, 1234.pdf).

📌 Customer Experience Representative Calgary
🏢 Mount Royal University
📍 Calgary