Elevate customer satisfaction at TD Canada Trust as a Customer Experience Manager in Montréal, Quebec. Lead a team to foster lasting connections and enhance service excellence across all interactions. At TD Canada Trust, we fortify relationships with customers in a agile and rapid-paced workplace.

This managerial role requires over three years of relevant experience and an undergraduate degree, focusing on operational excellence and team leadership. You will ensure compliance, develop strategies for effective customer interactions, and mentor staff to promote a legendary experience. Key Responsibilities:
Mentor team by showcasing exceptional customer interaction
Maintain employee scheduling to meet compliance requirements




Collaborate with partners to address customer needs
Resolve complaints, acting as a point of escalation
Coach staff on effective customer conversation tactics Requirements:
Undergraduate degree with 3+ years of experience
Knowledge of processes and banking solutions
Proficient in MS Office and applications
Strong organizational and time management skills
Tactful communicator able to exchange ideas concisely Drive meaningful customer interactions and enhance service delivery in your role at TD Canada Trust.

📌 Customer Experience Manager Montréal Montreal
🏢 The Toronto-Dominion Bank (Canada)
📍 Montreal