Elevate your career as a Client Service Operations Officer with RBC, providing expert telephone support for complex regulatory products. Focus on resolving client issues and achieving service benchmarks in this energetic role. In this position, you will offer end-to-end support for RBC clients and partners, utilizing your banking experience and analytical skills to navigate complex issues.

Your commitment to client satisfaction and adherence to service level agreements will drive success in this role. Engage with clients to address their concerns, ensuring every interaction is documented and meets established protocols. Key Responsibilities:
Provide telephone support on complex regulatory products
Resolve issues outside policy guidelines when necessary




Maintain data integrity and document client interactions
Focus on achieving Client Service Commitments (CSCs)
Collaborate in training and cross-skilling teams Requirements:
Minimum 2 years in a call center workplace
Excellent communication and organizational skills
Solid attention to detail and analytical ability
Experience in the banking sector
Familiarity with regulatory compliance Become an integral part of RBC's commitment to client service excellence through effective problem-solving and process improvement.

📌 Client Service Operations Officer At Rbc Vancouver
🏢 Jobtailor
📍 Vancouver