Are you passionate about sport, movement, and helping people return to what they love? Group23 Sports Medicine is seeking a customer-focused Retail Associate to join our team at our Calgary clinics. You’ll deliver a seamless retail and patient experience helping patients find the right products and gear on their journey back to movement while working closely with our clinical and administrative teams.

What We Offer
Join a team trusted by Calgary's best athletes and professional sports organizations, including the Calgary Flames, Calgary Stampeders, and Hockey Canada. At Group23, you’ll be a part of a dynamic, supportive environment where growth and well-being are our priority.

Inspiring teammates and work environment

A culture that empowers you to excel

Aflexiblegroup benefits package

The chance to grab tickets to see your favourite team in action

An environment of achievers - work atWinSport, the home of the 1988 Olympics and current home of future Olympians and enjoyWinSporttenant discounts

Position Summary
The Retail Associate is responsible for delivering a seamless and professional retail and patient experience within Group23 clinics. This role supports retail operations, inventory management, and e-commerce fulfillment while assisting patients with product selection and basic brace fitting. Working closely with clinical and administrative teams, the Retail Associate ensures retail services are aligned with patient care, contributing to an effective clinic workplace and a high standard of service in support of Group23’s purpose, mission, and values.

Duties and Responsibilities

Support Group23's patient-centered care model by delivering a professional, informative, and consistent retail experience

Provide exceptional customer service to patients, athletes, and visitors in a clinical setting

Assist patients with product selection, ensuring alignment with clinician recommendations where applicable

Perform over-the-counter brace fittings and provide product guidance within scope

Collaborate with physiotherapists and clinic staff to support patient care and product needs

Maintain professionalism, discretion, and confidentiality in all patient interactions

Act as a culture carrier, modelling Group23's purpose, mission, and core values

Accurately process transactions using POS systems and maintain proper documentation





Open and close the retail area, including cash handling, balancing, and daily setup/tear-down

Maintain accurate records related to sales and transactions

Support off-site or event-based sales opportunities as assigned

Inventory Management

Monitor inventory levels and advise leadership of critically low stock

Receive, organize, and restock inventory

Support inventory counts and reconciliation processes

Identify and resolve discrepancies in inventory, transactions, or orders

Provide suggestions for inventory improvements based on patient needs and sales trends

Retail Space & Product Standards

Maintain a clean, organized, and well-stocked retail space aligned with clinic standards

Maintain knowledge of all retail products, including braces, supports, and therapy-related items

Ensure required products are available and accessible to support clinicians

Address customer concerns or elevate issues appropriately to management

Support e-commerce operations, including order processing, packaging, and pickup coordination

Ensure accuracy and timeliness of online orders

Maintain accurate records related to inventory movement and e-commerce orders

Coordinate with clinic staff to ensure smooth patient pickup experiences and timely follow-up on orders

Knowledge, Skills, and Abilities (KSAs)
Knowledge

Understanding of Group23’s purpose, values, services, and how retail supports the overall patient experience

Familiarity with privacy, confidentiality, and IPAC/OHS standards relevant to clinic-based retail environments

Working knowledge of point-of-sale systems, inventory tracking, and retail documentation

General understanding of human anatomy to support product use and over-the-counter brace fitting

Comfort with in-store and online retail operations, including order processing and product handling

Skills

Excellent verbal, written, and interpersonal communication skills,



with professionalism in all interactions

Strong customer service and relationship-building skills, adaptable to different personality types

Accurate keyboarding, data entry, and record keeping, including reporting on key performance indicators

Strong planning, organization, and attention to detail in transactions, inventory, and order processing

Proficiency with POS systems and basic computer software in a fast-paced environment

Abilities

Foster a positive work culture aligned with Group23’s purpose and values

Work independently while managing daily responsibilities in a fast-paced environment

Collaborate effectively with clinical and administrative teams

Maintain high energy, enthusiasm, and a solutions-based approach to patient interactions

Maintain a high level of confidentiality and adapt quickly to new knowledge and systems

Qualifications

High school diploma required; post-secondary education or studies in kinesiology, fitness, sport, or a related field is considered an asset

2–3 years of experience in retail, customer service, or a client-facing environment

Experience handling cash, POS systems, and daily retail operations

Experience in a healthcare, fitness, or sports setting is an asset

Training in privacy for healthcare environments, POS systems, and product/brace fitting provided upon hire

Police Information Check required upon hire and as requested

About Us
Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!

Group23 does not consider itself just another sport medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sport medicine at Group23 can and will be done better than anywhere else in the province.

Recruitment Process
We thank you for your interest, but only those selected for an interview will be contacted.

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