Job Title/Titre d'emploiCommercial Operations CoordinatorVacancy No / Numéro de poste vacantVN9357Company Name/Nom de l'entrepriseCompugen IncWork LocationRichmond Hill, ONPay Range / RémunérationBase Compensation: $45000-$59000 Annually *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $45000-$65000 Annually (range is inclusive of variable compensation if applicable)Pipeline PostingNoJob Details/Détails du posteAbout CompugenCompugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!Our CultureWe are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.If you're relentlessly curious, driven to make a difference, and cooperative at the core, then you belong with us.Position Overview:Compugen is seeking an experienced, Commercial Operations Coordinator committed to providing exceptional customer experience. The Commercial Operations Coordinator is responsible for managing an assigned portfolio of complex customers in the support and coordination of all activities in the quote to delivery cycle.



The goal is to ensure that our customers’ expectations are proactively managed and exceeded.Hybrid mode (flexible)Key Responsibilities:Provides quotes to customers using extensive product knowledge and expertiseLiaise with Sales Executives and all internal departments to ensure a seamless procurement experience for assigned customersAbility to lead large deployments, that contain services and with complex customer requirements.Manage orders throughout the entire cycle, from order entry to invoicingWorks with the Sales Support team to ensure that customer orders are placed and acknowledged in a manner that exceeds expectationsBe a customer advocate; putting customer needs first and working to deliver solution-based assistance through our products and servicesResolve any order related problems using tenacity, persistence, and a high level of tactfulnessManage escalations, provide sustainable resolution & risk avoidance for customersEnsure that all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)



are being met to ensure optimal customer satisfactionLead and/or attend customer meetingsPrepare and/lead product transitions and product rollouts for assigned accountsManage customer’s e-commerce platformManage evaluation of products and solution offeringsSkills & Qualifications:Demonstrated ability to collaborate across multifunctional areas with other internal stakeholdersUniversity degree or College Diploma in a relevant program of study2-4 years previous experience in an Inside Sales positionPrevious experience communicating and assisting in the development, maintenance, and service of large accounts is an assetProven ability to manage multiple priorities/projects, meet deadlines and responsibilitiesExperience in the technology industry is an assetUnderstanding of supply chainOutstanding written communication & interpersonal skillsExperience with SLA and KPI deliverablesStrong business acumenCustomer-focused, with a strong commitment to customer satisfactionExtremely well structured, organized and detail-orientedProficiency in Microsoft suite of products including Excel, Teams, Outlook, etc.Demonstrated ability to work autonomously and collaboratively in a team environmentBilingual (French) is an assetWhat Compugen Offers You:Exciting, fast-paced challenging work environmentA culture where authenticity and diversity are valuedProfessional developmentParticipation in Women in Technology NetworkOpportunities to give back to our local communitiesCollaborative supportive team membersRemote work/hybrid work optionsWork/life flexibilityEquity StatementAt Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
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📌 Commercial Operations Coordinator (Ontario)
🏢 Compugen
📍 Ontario