That moment inspired Fred to build a company that could do that for everyone- freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. That moment inspired Fred to build a company that could do that for everyone- freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention.

Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. Join us to put AI to work for people.

Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status.

Our SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective.



Our engineers are responsible for production stability and "champions at all service levels" and act as the last level of support for our customers (internal and external). The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills.

You will work in a fast-paced, cutting-edge environment that allows direct influence on the organization and all our customers. Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler ~ Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale ~ Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations ~5+ years of database management and performance tuning ~5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment ~Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions ~ developing and deploying mission critical software ~ Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience. ~ Eagerness to learn everything about the ServiceNow Platform Experience in leveraging or critically thinking about how to integrate AI into #

📌 (Remote) Database Performance Engineer (Toronto)
🏢 ServiceNow
📍 Toronto