What You’ll Do as a Technical Support Representative

As a Technical Support Representative, you will providefirst-level technical support and customer service solutions for clientproducts. You won’t just answer calls — you’ll guide customers throughsolutions, build trust, and take ownership of the entire customer experience.

This fully remote Technical Support Representativeopportunity is open to candidates residing in Manitoba, Prince Edward Island,Saskatchewan, Nova Scotia, Alberta, British Columbia, Newfoundland and Labradoror New Brunswick. If you are passionate about customers, confidenttroubleshooting technical issues, and thrive in a structured remoteenvironment, this contract opportunity could be the right fit for you.

You will:

- Providefirst-level technical support and customer service for client products
- Troubleshootand resolve technical issues using established diagnostic tools andprocedures
- Deliverempathetic, solution-focused call handling while actively listening tocustomer concerns
- Accuratelydocument interactions using electronic documentation systems
- Coordinatewith internal teams to ensure timely and complete resolution
- Scheduleservice calls and follow up to ensure customer satisfaction

Every interaction is an prospect to create a positiveexperience.



Your ability to adapt your communication style, read verbal cues,and provide reassurance will directly impact customer loyalty.

What You Bring

To succeed as a Technical Support Representative, youshould have:

- Associate’sdegree or certification in technical and/or clinical education
- 2+years of experience in a technical, clinical, or medical device supportrole
- Experienceusing electronic documentation systems
- Strongcommunication and comprehension skills
- Abilityto type 30+ WPM and pass a language/grammar assessment
- Reliablehardwired home internet connection (Wi-Fi not permitted)

Nice to Have:

- Previouscontact center experience
- Workingknowledge of Microsoft Office (Outlook, Word, Excel)

This is an opportunity to sharpen your technicaltroubleshooting skills while making a real difference for customers who rely onthese products.

Work Environment & Expectations

This is a remote work-from-home position. You must reside inManitoba, Saskatchewan, Nova Scotia, or New Brunswick, Alberta, Newfoundlandand Labrador, Prince Edward Island, British Columbia and maintain a secure,distraction-free workspace with hardwired internet access.

📌 Remote Technical Support Representative - Work from Home (Canada) (Edmonton)
🏢 PSG Global Solutions
📍 Edmonton