Job Title: Business Analyst

Job ID: 89513

Location: Victoria, British Columbia

Overview

We are seeking two experienced Senior Business Analysts to support a high-profile digital service transformation initiative focused on improving citizen-facing government services. In this role, you will lead discovery and analysis activities, engage stakeholders, design future-state processes, and help translate business needs into actionable delivery artifacts. You will work in a blended workplace that combines structured analysis with agile and iterative delivery practices.

What you will be doing
Lead business analysis activities across complex service transformation work
Analyze current-state processes, policies, systems, data flows, and client interactions
Facilitate workshops, interviews, and stakeholder engagement sessions
Document business requirements, process models, and supporting materials
Develop future-state business processes and service models
Support options analysis, recommendations, and decision-support materials
Identify risks, impacts, and dependencies
Translate business needs into user stories and acceptance criteria
Support backlog development, refinement, and prioritization
Collaborate closely with product owners,



business owners, and delivery teams
Support sprint/iteration planning and validation activities

What you must have
Minimum 7 years of business analysis experience within the last 10 years
Proven experience leading stakeholder engagement and requirements gathering
Robust experience documenting current-state and future-state processes
Experience preparing business requirements, options analysis, and recommendations
Hands-on agile business analysis experience (user stories, acceptance criteria, backlog management)
Experience working with product owners and digital delivery teams
Comfortable operating in hybrid or iterative delivery settings
Excellent facilitation, communication, and documentation skills

Nice to have
Experience with life-event or citizen-facing service transformation
Experience in public sector or government digital initiatives
Experience with human-centred design or service design methods
Experience supporting digital service modernization
Previous experience working with provincial government ministries

Salary/Rate Range :$80.00 -$100.00/hr
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📌 Business Analyst Victoria
🏢 TEEMA
📍 Victoria