Permanent | Power Staffing Solutions | Canada
Posted On 07/27/2026
Job Information Consulting
City M2J
State/Province Ontario
M2J
Job Description Position Overview

The successful candidate will support customers by resolving technical issues, monitoring systems, assisting with onboarding activities, and collaborating with

internal teams to ensure a high-quality client experience.

This role is ideal for someone who is proactive, analytical, customer-focused, and comfortable managing multiple priorities in a dynamic environment.

Job Responsibilities

Respond to customer support inquiries and troubleshoot technical issues in a timely and professional manner

Monitor client systems, connected devices, and platform performance to identify and resolve service disruptions

Maintain accurate documentation of incidents, resolutions, and support activities within the ticketing system

Escalate complex issues to internal teams and third-party vendors when required

Provide regular updates and communicate effectively with customers regarding issue status and next steps

Generate reports related to uptime, support trends, and customer activity

Collaborate cross-functionally with operations, technical, and customer success teams

Support customer onboarding and assist with platform adoption initiatives





Deliver a high level of customer service while managing challenging situations professionally

Participate in after-hours or on-call support coverage as needed

Job Qualifications

Minimum 1+ year of experience in technical support, help desk, or end-user support

Hands-on experience supporting:

PC hardware and peripherals

LAN/Wi-Fi networks

Microsoft Office applications

Remote users

Familiarity with Microsoft Servers, Chrome OS/Chromium environments, and basic firewall/networking concepts

Strong troubleshooting and critical thinking abilities

Excellent verbal and written communication skills

Highly organized with strong attention to detail

Ability to adapt quickly and work independently in a fast-paced setting

Post secondary education in Computer Science, Engineering, IT, or a related field is considered an asset

Fluency in both English and French (spoken and written) is required

What’s Offered

Competitive compensation package

Health and dental benefits

Flexible work environment

Training and professional development opportunities

Team-oriented and supportive team culture

Company events and team activities

Long-term growth potential within a scaling organization

#J-18808-Ljbffr

📌 Bilingual Technical Customer Support (Manitoba)
🏢 Power Staffing Solutions
📍 Manitoba