Global Wealth & Asset Management (GWAM) is a key growth segment for Manulife, operating through three different channels (Retail, Retirement and Institutional) across North America, Asia and Europe. The business operates externally under the Manulife Investment Management (MIM) brand. As of December 31, 2025, GWAM had a over $1T in Assets Under Management and Administration. Our Corporate Purpose is to “Make Decisions Easier and Lives Better” and we are dedicated to helping our individual and institutional customers achieve their financial goals. With a global presence, leading investment capabilities in both public and private markets and a commitment to sustainability, GWAM is in a unique position to offer a wide range of solutions to customers around the world. Reporting to the AVP Competitive Intelligence & Insights, the Manager Competitive Intelligence & Insights is a critical partner to help Manulife maintain competitive advantage and drive overall business growth of our MIM business. As part of the GWAM strategy team, the candidate plays a crucial role in building an efficient and embedded global competitive intelligence function to support the development and execution of our strategy. Position Responsibilities Lead GWAM‑wide CI operations and reporting, delivering quarterly and monthly competitive intelligence insights and partnering with the AVP on strategic deep‑dive topics. Own and maintain the GWAM CI pipeline, ensuring coordination across teams, channels, and business units while identifying opportunities for efficiency and reuse. Drive operational excellence by identifying challenges and implementing solutions to improve speed, quality, and scalability of CI delivery. Design and execute CI improvement initiatives, including data consolidation, automation, GenAI use cases, Power BI dashboards, and other productivity‑enhancing tools. Develop and optimize data, systems, and workflows across onshore and offshore teams to enable consistent, high‑impact intelligence output. Manage the central GWAM CI repository, including data sources, subscriptions, key contacts, reporting assets, and dashboards. Define and track key CI operational metrics in partnership with the AVP to assess performance, impact, and continuous improvement opportunities. Build strong cross‑functional partnerships (Strategy, Finance, business leaders, Analytics) to position CI as a trusted input into decision‑making. Enable cross‑pollination of insights across the GWAM strategy and insights teams to amplify the reach and impact of competitive intelligence. Continuously evolve intelligence capabilities by recommending improvements to data sources, data quality, structure, and governance. Required Qualifications University degree in business, finance, operations management, or related field; experience in competitive intelligence an asset.



A track record of driving process improvements and achieving efficiency targets. Knowledge of competitive intelligence best practices, data, and technology and tools (e.G., GenAI, Power BI, etc.). Effective communication and interpersonal skills to collaborate with diverse stakeholders and drive initiatives. Excellent strategic thinking and problem‑solving abilities, with the ability to synthesize complex information and provide actionable insights. Ability to connect the dots and rapidly identify and surface the relevant patterns and issues. Comfortable working with ambiguity and driving to an answer. Result‑oriented with an ability to multi‑task in a fast‑paced, dynamic environment, prioritize across multiple initiatives, drive accountability, and develop creative solutions where blueprints may not exist. Strong communication and presentation skills with demonstrated ability to articulate complex business issues in simple and impactful words, across diverse audiences. Ability to work independently, get to the relevant information and cut through silos. Team player, collaborative, self‑starter, well‑organized, innovative, and high‑level of initiative. Preferred Qualifications Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When you join our team We’ll empower you to learn and grow the career you want We’ll recognize and support you in a flexible setting where well‑being and inclusion are more than just words As part of our global team, we’ll support you in shaping the future you want to see The role being advertised is an existing vacancy. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。 Referenced Salary Location Toronto, Ontario Working Arrangement ハイブリッド勤務 Salary Range Salary range is expected to be between $103,270.00 CAD - $153,270.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and‑long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #J-18808-Ljbffr

📌 Manager, Competitive Intelligence & Insights - C$103,270 - C$153,270 A Year (Toronto)
🏢 Manulife
📍 Toronto