RedArx Cyber Group (RCG) is a managed IT and cybersecurity provider supporting businesses across Western Canada. We believe technology should empower businesses, not frustrate them. Our team delivers responsive support, proactive maintenance, cybersecurity, cloud services, and strategic IT consulting.

We are looking for a Desktop Support Technician who enjoys solving technical problems, helping people, and taking ownership of client environments.

What You’ll Do
As a Desktop Support Technician, you’ll be responsible for supporting our clients both remotely and on-site. You’ll troubleshoot hardware, software, Microsoft 365, networking, and workstation issues while providing an exceptional customer experience.

Responsibilities include:

Respond to and resolve end-user support requests

Install, configure, and troubleshoot Windows desktops and laptops

Deploy new computers and user workstations

Configure printers, scanners, and peripherals

Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint

Create and manage user accounts within Microsoft 365 and Active Directory

Troubleshoot networking issues including Wi‑Fi, switching, DNS, DHCP, and VPN connectivity

Install and support business software applications

Document work performed and maintain accurate ticket notes





Perform preventative maintenance and system health checks

Escalate complex issues when appropriate

Travel to client locations for scheduled and emergency support

Participate in an on‑call rotation as required

What We’re Looking For
Required

2+ years of desktop support or MSP experience

Strong Windows 10/11 troubleshooting skills

Experience supporting Microsoft 365

Understanding of Active Directory and Entra ID

Knowledge of TCP/IP networking fundamentals

Excellent customer service and communication skills

Strong troubleshooting and critical-thinking abilities

Valid driver’s license and reliable transportation

Ability to lift up to 50 lbs

Nice to Have

CompTIA A+, Network+, or Microsoft certifications

Experience with Intune

Experience with RMM and PSA platforms

Basic PowerShell scripting

Ubiquiti, Fortinet, or SonicWall experience

Knowledge of virtualization (Hyper‑V or VMware)

Basic cybersecurity knowledge

Who You Are

Thinks before acting

Takes ownership of problems

Communicates professionally

Is dependable and accountable

Enjoys learning new technologies

Can prioritize multiple tasks in a fast‑paced workplace

Works well independently and as part of a team

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📌 Desktop Support Technician (Saskatchewan)
🏢 RedARX Cyber Group
📍 Saskatchewan