General Manager About Our Client: Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top‑tier candidates across the restaurant, hospitality, and food service sectors.

Responsibilities MOTIVATES, COACHES, & DEVELOPS OTHERS - Encompasses the culture and holds all team members accountable to the company way!

- Proactively hires, completes onboarding, and trains team members in the company way!
- Builds effective teams that apply their diverse skills and perspectives to achieve common goals.
- Sets clear expectations for team members.
- Provides regular and ongoing coaching and direction for others to achieve their career goals.
- Creates and inspires an atmosphere for others to work and excel.
- Provides constructive and transparent communication and coaching with all team members. HUNGRY & EXUDES SERVICE MINDED EXCELLENCE - Shows strong sense of urgency and makes guest experience a priority.
- Proactively addresses guest needs to build brand loyalty.
- Ensures optimal food quality for all guests.
- Exemplifies QSC, Food Safety, and restaurant cleanliness and sanitation standards.
- Connects with guests and resolves SMG feedback in a timely manner.
- Coaches guest experience standards and creates an action plan when not meeting expectations.
- Is guest obsessed and goes above and beyond as a team player for guests and peers. LEADS COURAGEOUSLY, & INFLUENCES OTHERS - Creates and promotes an inclusive culture and setting.
- Role models two‑way communication and utilizes multiple communication methods.




- Explains concepts clearly for message to be understood; provides examples to illustrate and explain points.
- Uses the company communication processes.
- Consistently and correctly uses progressive conflict resolution to respectfully manage and solve problems.
- Is transparent in communication, addresses issues quickly and decisively.
- Empowers team to make decisions and take care of guest needs. INTELLECTUAL CURIOSITY - Completes personal development plan and holds self accountable to it.
- Maintains certified General Manager status.
- Current on all the company modules and trainings; seeks additional educational opportunities.
- Has up‑to‑date Management Food Safety certification.
- Courageous in communicating needs to leader. MAKES SOUND DECISIONS & IS ACCOUNTABLE - Follows through on commitments and displays high integrity.
- Continuously monitors self and others' performance indicators and adjusts as necessary.
- Achieves high standards on all measurable goals; top gun, SMG metrics, and financial performance scorecard and creates then executes action plan for items below benchmark.
- Demonstrates clear ability to make ethical decisions based on the needs of the restaurant.




- Handles guest and team member incidents and accidents decisively and with professionalism. DRIVES FOR RESULTS - Drives results through financial awareness of P&L; and restaurant profitability.
- Holds self and others accountable to sales, profitability, and service goals.
- Executes QSC standards.
- Consistently manages time effectively by prioritizing activities based on impact.
- Creates cadence for communicating results to entire team.
- Uses the systems to drive financial results.
- Uses restaurant data to identify and diagnose problems to develop effective solutions.
- Always maintains the highest level of brand standards. PROMOTES COLLABORATION, TEAMWORK & ESTABLISHES TRUST - Team builder, develops strong relationships with all team members.
- Manages without bias.
- Promotes community building and diversity efforts that help team members learn and respect each others' differences.
- Engages team, provides team building and quick problem solving of interpersonal conflict.
- Collaborates with peers and others related to the business. SMART & FUN - Provides public recognition for big and small wins on all measurable goals.
- Is creative and thinks outside the box.
- Builds and encourages recognition culture. Says "thank you".
- Coaches team members privately.
- Seeks ways to bring the company way to neighborhood and communities. You are the face of the concept in the community.
- Understands and responds to team member & guest moods, attitudes & personalities.

📌 Restaurant General Manager Mississauga (Canada)
🏢 Blue Shock Recruitment Solutions
📍 Canada